General
What is ErynoaGroup?
What is ErynoaGroup?
ErynoaGroup is an API platform that lets you integrate, automate, and manage workflows across your applications. You interact with ErynoaGroup through a REST API and receive real-time notifications through webhooks.
Is there a free plan?
Is there a free plan?
Yes. ErynoaGroup offers a free tier that includes sandbox access, a limited number of API requests per month, and up to 3 webhook endpoints. Visit your dashboard to view your current plan and usage.
Does ErynoaGroup have SLAs?
Does ErynoaGroup have SLAs?
ErynoaGroup targets 99.9% uptime for the production API. Paid plans include SLA guarantees. Check your plan details in the dashboard for specific uptime commitments.
Where is my data stored?
Where is my data stored?
ErynoaGroup stores data in the region you select during account setup. Data is encrypted at rest and in transit using industry-standard AES-256 and TLS 1.2+.
Authentication & API keys
Where do I find my API key?
Where do I find my API key?
Go to Settings → API Keys in your dashboard. You can create new keys and revoke existing ones from there. Remember: each key is only shown once when created, so store it securely.
How many API keys can I create?
How many API keys can I create?
You can create up to 10 API keys per workspace on the free plan, and unlimited keys on paid plans.
What should I do if my API key is compromised?
What should I do if my API key is compromised?
Immediately revoke the compromised key from Settings → API Keys by clicking Revoke. Then create a new key and update your application. Revocation is instant — the old key stops working immediately.
Can I set an expiration on API keys?
Can I set an expiration on API keys?
Yes. When creating or editing a key, you can set an optional expiration date. The key is automatically revoked at that time, and you’ll receive an email reminder 7 days before expiry.
API usage & limits
What are the rate limits?
What are the rate limits?
Rate limits depend on your plan. Free plan accounts are limited to 60 requests per minute. Paid plans offer higher limits. Your current limits and usage are shown in the dashboard under Usage.
What happens when I hit the rate limit?
What happens when I hit the rate limit?
Requests that exceed the rate limit receive a
429 Too Many Requests response with a Retry-After header indicating when you can resume. Implement exponential backoff in your client to handle this gracefully.Can I increase my rate limits?
Can I increase my rate limits?
Yes. Upgrading to a paid plan increases your rate limits. If you need custom limits beyond what’s offered in standard plans, contact support to discuss enterprise options.
How do I track my API usage?
How do I track my API usage?
Your dashboard shows real-time and historical usage metrics under Usage, including request counts, error rates, and webhook delivery stats.
Webhooks
How do I verify that a webhook is from ErynoaGroup?
How do I verify that a webhook is from ErynoaGroup?
Every webhook payload is signed with your webhook secret using HMAC-SHA256. Verify the
X-Erynoa-Signature header against a hash you compute from the raw request body and your secret. See the Integrations guide for a code example.What happens if my webhook endpoint is down?
What happens if my webhook endpoint is down?
ErynoaGroup retries failed deliveries up to 5 times with exponential backoff (delays of 1s, 2s, 4s, 8s, and 16s). If all retries fail, the delivery is marked as failed. You can re-deliver it manually from the dashboard under Webhooks → Delivery Logs.
Can I test webhooks in the sandbox?
Can I test webhooks in the sandbox?
Yes. The sandbox environment supports full webhook functionality with isolated test data. You can also use the Send Test Event button in the dashboard to trigger a test delivery to your endpoint.
How many webhook endpoints can I configure?
How many webhook endpoints can I configure?
Free plan: up to 3 endpoints. Paid plans: unlimited endpoints, each subscribable to different event types.